Store Policies: Store Policies

OUR JUNGLE STORE & SHIPPING POLICIES

We founded Plant The Jungle to provide plant parents with a rewarding planting experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our goal is to help you grow and keep you growing happily!

Refunds & Returns

All sales are final once shipped because our products are live goods. However, on the rare occasion that your plant arrives dead (which rarely happens), please send pictures or videos immediately to info@plantthejungle.com.

We guarantee the live arrival of our plants, although some cosmetic damage may happen in transit. Please send pictures or videos immediately to info@plantthejungle.com for reimbursement if your plant arrives dead within the delivery period (exclues plants lost or misplaced by the carrier.)

Shipping charges are non-refundable unless you received a dead plant.

Damaged or Dead Plants upon Delivery
We will replace or refund a plant if it arrives dead or significantly damaged without possible repair at the time of delivery by the carrier and within the shipping timeframe. Customers must report any issues immediately upon delivery and provide clear photographic or video evidence of the plant in its delivered condition.
Note: This policy only applies to plants that are damaged upon first delivery by the carrier. It does not apply if the package is delayed, misplaced, or found at a later time, as this can affect the condition of live goods.
Lost, Stolen, or Misplaced Packages
Once the carrier (e.g., UPS) confirms delivery, Plant the Jungle is no longer responsible for the package. If the package is lost, stolen, or misplaced after it has been marked as delivered, it is the customer’s responsibility to file a claim with the carrier. We are unable to offer refunds or replacements for live plants under these circumstances, as delays or mishandling after delivery can negatively impact their condition.
Claims Process
If your package is marked as delivered but has not been received, we recommend first checking around your property and with neighbors. If the package is still missing, please file a claim directly with the carrier. Unfortunately, we cannot replace or refund plants that are found or delivered after the initial delivery timeframe, as they may no longer be viable.

Local deliveries are refundable or may be exchanged if not satisfied with your plant or arrangement upon delivery. The delivery fee is non-refundable.

Shipping

Most orders ship the following Mondays and Tuesdays after you place an order, to ensure that your plants do not sit at the carrier's facility over the weekend. We ship all plants individually, which is standard practice, to ensure your plants arrive safely. Please note: We do not ship plants that are 10" in diameter or larger; these are available for in-store pickup only.

Our current processing time is about 7–10 business days to allow for cleaning, removal of any damaged leaves or hardening off of new leaf or growth. If you need an earlier delivery, please get in touch with us. Our shipping speed is 2-4 days (depending on carrier and shipping paid.) Overnight shipping or signature confirmation can be accommodated; don't hesitate to get in touch with us via email for a quote. Any additional delivery accommodations need to be made with the carrier.

If you do not receive your plant within 3–4 days after receiving a shipping notification, please get in touch with us immediately at info@plantthejungle.com.

Under "winter protection," heat packs and insulation are available on the product page. You should add a heat pack or winter protection if you are experiencing cold temperatures. Please ensure you are available to receive your package, as heat packs and insulation only protect the plant in transit and not for extended periods of exposure to cold or freezing temperatures.

Depending on your weather forecast, we reserve the right to interchange heat packs or insulation as needed. We will not ship plants into freezing temperatures without winter protection; if you do not wish to include coverage with your order, we will cancel and refund your order. We reserve the right to hold orders due to storms, freezes, or any other weather-related issues to ensure the safe delivery of your plants. We will gladly issue a refund if you do not wish to wait, as long as your order has not been packaged or shipped.

Potting medium is covered to prevent major spilling; however, some soil may spill in transit.

We do not ship to Alaska, Hawaii, or Puerto Rico.

Visiting our Facilities

Check the store locator page here for our address. Please note that our greenhouse is not open to the public. We also work with grower partners. Therefore, we don't stock all of our inventory at the greenhouse or the store.